Having tech problems? Please reach out to our helpdesk at help@cloudwing.io or submit a ticket at https://help.cloudwing.io/

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How to be a fabulous freeQ

 

Click on the event link and you’ll be connected to the pre-event space, a ‘waiting room’ where you can set everything up as you like before joining the live event. 

 

 

 

Please take a moment and:

 

• Enter your name and pronouns in the white box.

• Make sure your mic and camera are working as expected.  If you’re in a noisy environment, please consider muting your mic before joining the event.  (No worries, you can unmute and remute it as needed during the event!)

• If your mic and/or camera are refusing to work, click on the padlock icon at the left side of your browser’s address bar and make sure mic and camera access are allowed. 

• Optional: Pick one of our backgrounds or upload one of your own.

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All set?  Click ‘Join event’!

 

At the bottom of the screen is a menu bar that lets you:

 

• Turn your mic or camera on and off.

• Open and close the chat window.

• ‘Raise your hand’ to let the moderator(s) know you’d like to say something.

• Switch the display between tile and filmstrip modes.

 

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Who are these other freeQ's?

 

• If you’re in filmstrip mode, the spotlighted (main) freeQ’s name is displayed at the bottom of the screen.

• To see anyone else’s name, hover over their frame.

• Want to send someone a private message?  Click on the three dots on their frame for the private message option.

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Getting your freeQ on is super easy but hey, hiccups happen sometimes, right?  Some common problems and their easy fixes are:  

 

• Forgot to enter your name on the pre-event screen or you made a typo?  Hover over your video frame, click on the text, and enter the correct info.

• Is one person a bit too loud?  Click on the three dots on their frame and adjust their volume without affecting anyone else’s.

• Still having trouble?  Look for someone with a crown on their frame -- this means they’re a moderator.  Send them a private message and they’ll be happy to help you out!

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Now go be fabulous!

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Videos:

Early Adopter: how to get online and create a meeting space: https://vimeo.com/729668463

 

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Please check our Tech Manual  here

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